Covered Services | - Carpet cleaning, floor scrub and cleaning
- Graffiti removal in public spaces
- Routine* cleaning services performed daily in general use spaces such as lobbies, corridors, restrooms, and other public areas
- Routine* cleaning services in labs, offices, classrooms, and other supported areas
- Spill cleanup in public areas
- Trash/waste removal (regular trash/waste in standard containers)
- Recycling and compost removal
- Routine scheduled pest control
- Interior window washing
- Exterior window washing provided every 5 years, as budget allows/scheduled maintenance
- Event setups
- High-clean requests
- Spill clean-up in department spaces
- Project clean-up over and above routine cleaning
- Special requests such as additional waste bins, walk-off mats, special cleanup above and beyond established routine cleaning
- Waste removal of irregular items or excessive accumulations above and beyond everyday norms
*Routine services include emptying trash, sweeping and/or mopping, and vacuuming. See the Custodial Frequency Charts below for more information. Custodial Services Frequencies |
Biohazardous Materials | For pickup of biohazardous materials, please contact Environment Health and Safety at 415-476-1300. For more information regarding biological and chemical safety, please visit the EH&S website. |
Carpet Cleaning, Floor Scrubbing and Cleaning | Carpet shampooing and floor deep cleaning in non-public areas are performed on a rechargeable or as needed basis. Occupants are responsible for removing personal items, chairs, boxes, supplies, and other obstructions from the floor prior to a scheduled cleaning. The area must be vacated during cleaning. |
Centralized Waste Disposal | Effective November 2, 2020, Facilities Services is now providing daily waste, recycling, and compost removal only in common areas such as kitchens, restrooms, conference rooms, lactation rooms, labs, and main corridors. Areas such as personal offices, private conference rooms, cubicles, desks, and huddle rooms, are not serviced as part of the Facilities Services Centralized Waste Disposal Program. If you have a deskside bin, make a point of taking it to your common area once a day where your waste is picked up, and sort it there. If you are unsure if your area has been assessed, you can email recycling@ucsf.edu to request an assessment. Please note that waste and recycle receptacle liners in offices are not provided by Custodial Services.
For more information, please visit the Change in Custodial & Waste Disposal Services FAQs webpage below.
Centralized Waste Disposal |
Disposal of Boxes and Broken Glassware | Customers are responsible for breaking down ALL boxes. If you have a large delivery (five or more boxes of any size), your lab or office is responsible for breaking down the boxes before custodians retrieve them. Boxes should only be left in the corridor outside the area after they are broken down. Please do NOT leave any other items in the corridor as this can potentially cause a fire hazard.
For everyone’s safety, broken glassware should be appropriately packaged and labeled before disposal.
For biohazardous materials, please contact Environmental Health and Safety at 415-476-1300 or visit their EH&S website for more information.
For larger items such as lab equipment, furniture, etc., please contact Logistics at 415-502-6245 or visit their Supply Chain website for more information. |
Enhanced Services | This service is currently offered exclusively to the UCSF Weill Neurosciences Building at Mission Bay to meet industry certification standards. As part of the enhanced preventive maintenance program for finishes and fixtures, a central point of contact to building occupants will be established through a dedicated Facilities Manager. Other key focus areas include increased attention to preventive maintenance with a target completion of 95% per month, new building audit program for quality and condition assessment, and increased custodial service levels per the attached schedule at no additional cost. For additional details, please visit the Enhanced Services Definitions webpage below.
Custodial Enhanced Services |
Special Event Services | - Special event set-up or clean-up services must be arranged five business days in advance; last minute set-up requests cannot be guaranteed.
- Event set-up cancellations need to be submitted two (2) business day prior to the event.
- Custodial Services can provide can six-foot by three-foot rectangular tables, folding chairs, easels, bins (trash, recycling, compost) and easels at Parnassus, Mission Bay campuses only.
- Our Custodial team can provide cleaning services before, during, or after your event.
- If a specific configuration is required, please add your diagram as an attachment to your service request.
- Please read the alcohol policies and procedures at UCSF
- If your event is scheduled to start or end after-hours or on a weekend, please submit a separate facilities request for After-Hours Door Access and provide the following information:
- Start and End time of the event
- A list of all the doors that need to be unlocked during the event.
- Name of Event
- Total number of attendees
- Please submit your After-Hours Access request at least (5) business days in advance. Your request will need to be reviewed and approved by UCPD before the ACSS team can grant special access.
UCSF Alcohol Policy UCSF Campus Map UCSF Parking Information |
Window Washing | Exterior, building-wide window washing is funded by state funds and is scheduled on an as needed basis. Exterior window washing beyond Facilities’ scheduled services and interior window washing are performed on a rechargeable basis. Note: Building window washing equipment and safety and certification must be in place for window washing activities to occur. Not all buildings have building window washing equipment or safety certification. Please contact your Facilities Manager to determine whether your building can be serviced. Exterior, building-wide window washing is funded by state funds and is scheduled on an as needed basis. |
