Effective November 2, 2020, Custodial Services implemented a few changes in services. We introduced a Daytime Cleaning Shift Service Model that will allow us to meet the demand for more enhanced cleaning during the daytime hours, as well as to contain costs and accommodate custodial staff who use public transportation. These changes align with our overarching goal which is ensuring the safety and wellbeing of the UCSF Community through industry standard cleaning practices.
All changes impacted campus buildings only and those buildings with Service Level Agreements. Our efforts continue to be in line with the Centers of Disease and Prevention (CDC) and the San Francisco Department of Public Health (SFDPH).
Frequently Asked Questions (FAQs)
1) What services changed? As part of the Daytime Cleaning Shift Service Model, all cleaning services and disinfecting of high touch surfaces are performed on weekdays. Our enhanced cleaning will occur one time or more daily. Our service times for both the Mission Bay and Parnassus Heights campuses are between the hours of 5:00 a.m. and 12:30 a.m. – most of the enhanced cleaning occurs during business hours peak times, which is between 5:00 a.m. and 5:30 p.m.
Daily servicing of waste, recycling, and compost removal will be provided to all common areas, such as kitchens, restrooms, conference rooms, classrooms, lactation rooms, labs, and main corridors only. All other areas, such as personal offices, private conference rooms, cubicles, desks, and huddle rooms, will not be serviced as part of the Centralized Waste Disposal Program.
2) When did this change occur? The new guideline went into effect on November 2, 2020.
3) Why did you change your services? These changes in services reflect our priority to the overall safety and wellbeing of the UCSF community and meets the demand for more enhanced cleaning during the daytime hours. Our updated cleaning guidelines are in line with the Centers for Disease Control and Prevention (CDC) and the San Francisco Department of Public Health (SFDPH).
4) What if our department already has a Service Level Agreement with Facilities? Buildings or departments who have an existing SLA with Facilities Services are serviced as part of the Centralized Waste Disposal Program.
5) Is it possible to request a waste bin for my desk? Yes, we offer the option to request desk-side waste bins free of charge, however, building occupants will be responsible for sorting desk-side waste into the larger waste receptacles in centralized locations. Building occupants will also be responsible for the cleanliness of their own personal desk-side waste bins.
6) What if my desk-side waste bin gets dirty, how do I request to get it cleaned? We encourage building occupants to only dispose dry materials into the desk-side waste bins. Any items that may cause odor or leave a residue should be disposed of in the larger waste receptacles found in the common kitchen area or other designated area. For soiled bins, a recharge request can be made via by submitting an online service ticket at myFS.ucsf.edu
7) Can I receive liners for my desk side bin? No. In efforts to support UCSF sustained means to reduce waste and carbon footprint, liners are not provided.
8) How do I know if my office has a dedicated centralized location? In 2020 The Recycling & Waste Team has conducted assessments for all buildings to meet capacity at all locations, so that they were adequate at that time of implementation. We understand this happened during the pandemic and with the Chancellor allowing all staff to return to working on-site as of March 2022. The Recycling team is going out to reassess that there is enough capacity for the staff who do return. We will be adjusting these with Recycling Team so an acceptable level of service is provided without causing further capacity issues. If you are unsure if this assessment has happened to your space or think it was missed, please email recycling@ucsf.edu.
9) What if I have more questions or concerns about this change? The Custodial Services management team hosted two recorded virtual meetings in 2020. We have provided the links below to the presentation deck and recorded meetings.
If you or your colleagues have additional questions, or are seeking clarifications of any kind, please feel free to reach out to us. [contact information is provided below]
PowerPoint Presentation
Zoom Recording - Friday, October 23, 2020
Zoom Recording - Monday, November 2, 2020
Recycling and Waste Reduction
Daniel Chau, Recycling and Waste Reduction Program Manager | Daniel.Chau@ucsf.edu
Custodial Cleaning Services
Felipe Rubio, Custodial Services Assistant Director | Felipe.Rubio@ucsf.edu
Billy Reynoso, Custodial Services Director | Billy.Reynoso@ucsf.edu
Please check back soon for more updates! As we continue to strive to create an exceptional environment at UCSF, we thank you for your patience and attention to this change.
