Jump to utilities & garbage
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Jump to laundry
Jump to pets
Jump to furniture & appliances
Jump to parking & shuttles
Move-In Inspection
Upon collecting keys to a unit, Residents can access the Move-In Inspection on their Housing Portal. This report is designed to protect the Resident by asking them to validate the condition of the unit. If the Resident fails to validate the report within three (3) days of keys being collected, it will be understood that condition of the unit is in good condition and the resident becomes responsible for any damage or missing items (for furnished units) after the move in date.
Keys
Each Resident will be issued an apartment entrance key, a bedroom key (if applicable), and a mailbox key. A key fob will be issued to the Resident for the building front door entrance. When vacating, residents must return all keys. Residents who fail to return keys will be charged for the costs of replacing the lock(s) and the keys(s). This charge can be very expensive. Locks are required to be changed when a Resident loses a front door key(s) and the Resident is billed for the costs.
Building Access
In order to enter the front doors of your building, you will need to use the fob provided to you at check-in. The word HID is printed on each fob. Place the word HID under the red light of the fob reader in order to release the lock. For security reasons, Residents may not have access to certain doors on the property. Please report any problems you have with your fob to Housing Services.
Elevators
Key fobs need to be used in the elevators to access the appropriate floor. Campus Life Services Facilities Management provides elevator service and repair. Facilities Management provides 24-hour response to elevator problems and emergencies. Each elevator is supplied with a telephone with direct calling for emergency service. Contact Housing Services for maintenance during business hours, Monday through Friday 8am–5 pm, 415-476-0000. After hours contact Facilities Services Customer Service Center, 415-476-2021.
Front Door Directory
Each building in The Tidelands is equipped with a front door directory. Residents may choose whether or not they are listed in the directory. Each Resident in the directory is listed along with a unique code. Resident guests should look up and dial the code for the Resident they are visiting. The system will then call the Resident. If you wish to allow access, you should press “0”. To deny access, press “7.” Residents can sign up to be listed in the front door directory while completing the Move-in Orientation on their Housing Portal or by emailing housing@ucsf.edu. Please include in your email how you would like your name listed and the phone number associated with it. Note: Only the name will appear in the directory, not the phone number.
Utilities
Your apartment at The Tidelands comes with free WiFi. Follow the manual, found in the forms section. You will need to sign into UCSF MyAccess to access the document.
Appliances in your apartment are powered by electricity. Housing Services only pays for electricity in 2-bedroom apartments. Upon move-in, contact PG&E at 1-800-743-5000. You must put the bill in your name with service starting within 7 days of your “Occupancy Date” (on your Housing Agreement). This must be done even if you pick up your keys or move in after your Occupancy Date. Failure to do so will result in a $40 maintenance fee in addition to the usage charges for each month UCSF has to pay the bill. If you do not have a United States Social Security number, you will have to go in person to a PG&E location upon arrival to create an account. Trash removal and water fees are covered by Housing Services. Please Note: It is standard for PG&E to ask for a security deposit if you are a first time customer with them, don’t have a credit history, or a social security number. They will return your deposit once you close your account and it has been paid off in full.
Tidelands does not have capabilities for cable service. We do have a TV that has cable service, in the lounge of the 2nd floor of 590 Minnesota Street. Otherwise, you may use the WiFi to stream all of your favorite apps.
Trash and Recycling
Each floor in The Tidelands complex is equipped with trash/ recycling and compost chutes for your garbage, recycling, and compost. Please be sure to put trash only in the chute marked for trash and recycling only in the chute designated for recyclables. The chutes have bends and turns, so please do not put oversized items into the chute, as this will cause them to clog. If the chute becomes clogged, please notify Housing Services at 415-476-0000. Please do not put cardboard boxes in either chute. Please bring broken down cardboard boxes and oversized items to the trash/ recycling rooms on the bottom floor of your building. Please do not leave trash in front of the chute or in the lobby, you will be charged for the removal. Residents must use trash bags for the trash they plan on throwing down the chutes. Please monitor children around the trash cutes. Children should not be allowed to play near the trash chutes.
Recycling Miscellaneous Electronics
Housing Services recycles old batteries. Please drop off your batteries in the battery recycling bin in The Tidelands package room in your building and we will take care of recycling them. For electronics recycling, please schedule a bulky pick up with SF Recology. For more information about on-campus recycling resources, please visit this site.
Compost
The city of San Francisco requires that all of its residents compost their biodegradable waste and failure to do so will result in fines. Composting is also required according to the Housing Agreement. Your unit will have a compost bin for your convenience. Compostable liners can be purchased at Walgreen’s, Cole Hardware, Safeway, Rainbow Market, Center Hardware, or Whole Foods.
Mail
Mailboxes are located on the first floor of each building. UCSF and Housing Services have no control over the mail that is delivered to your apartment mailbox – it comes directly from the U.S. Postal Service. There are outgoing mail slots in the mail room of each of the buildings. If you receive mail not addressed to you, please write “RTS” on the mail and place it on top of the mailboxes for the couriers to retrieve or place it in the outgoing mail slot. If you have experienced mail issues recently, please contact the USPS postmaster directly at 180 Napoleon Street, San Francisco CA. 94124, 415-285-4647.
The Housing Services office does not accept returns of any kind. For outgoing or return distribution information please refer to the Housing Services office. Please use zip code 94107 when receiving mail. Using the 94143 zip code or writing “UCSF” in your address could significantly delay the delivery of your mail Upon move out, you will need to contact the businesses with your new address. USPS refuses to forward mail from Tidelands addresses.
Parcel Pending Package Center
Parcels are delivered to the Parcel Pending package center in your building. Your deliveries will be available for pick-up at your convenience — 24-hours a day, 7-days a week, every day of the year! See the Package Room Policies and Procedures here.
You will need to sign-up for an account in order to receive packages. Instructions to sign up for Parcel Pending lockers are as follows:
o Step 1: Click on the link to the building you live in:
• Parcel Pending in the Tidelands at 590 Minnesota Street
• Parcel Pending in the Tidelands at 600 Minnesota Street
o Step 2: You will be directed to a page where you will need to enter the following:
• First Name
• Last Name
• Email Address
• Create a username, password, and confirm your password.
o Step 3: Once Step 2 is completed, you will receive an email from Parcel Pending to confirm the registration of the account – once you click on the confirmation link in the email, you will be prompted to enter your unit information. Please pay close attention to the “Property Address.” Confirm the accurate building address at the Tidelands.
o Optional Step 4: You can set up a PIN that you can use to access all future packages. Set up your PIN in your Parcel Pending account.
Here are some special features of the Parcel Pending system:
• All couriers will deliver to the Parcel Pending locker system.
• Your package will be held for 7 days. After that time limit, your package will be returned to sender.
• You may deliver groceries and perishable items to the Package Pending lockers. Please make sure to pick them up within 2 days (48 hours) to avoid a fee from Housing Services.
• Fresh flower deliveries from local florists will be accepted by the Housing Services office at the Tidelands.
• For your security, the Parcel Pending package room has multiple cameras to record activity.
• For oversized packages that do not fit in a locker, the Resident will be responsible for being at home or present to sign for it. The Resident can also schedule the delivery for a convenient time when they are home. If this is not possible, the Resident can schedule the delivery with The Tidelands Housing office.
Laundry Rooms
Laundry rooms are located on the 3rd and 5th floors of the 590 Minnesota building and the 3rd and 6th floors of the 600 Minnesota building. Each laundry room contains washers and dryers. The cost to wash a load of laundry is $1.50 and the cost to dry a load of laundry is $1.25. To use the machines, Residents must purchase a WASH laundry card from the Add Value Station found in each of the buildings’ laundry rooms. WASH laundry cards cost $5.00 to purchase. Residents may also use the Add Value Station to add money to their laundry card.
Please be considerate of your neighbors by cleaning up after yourself and removing your laundry promptly from washers and dryers. Report any custodial problems in the laundry rooms to Housing Services at 415-476-0000.
Laundry that is left in a machine for more than three days will be considered abandoned and will be removed, donated to charity or disposed of. For laundry machine maintenance issues please call Web Laundry directly at 1-800-824-7780. The Housing maintenance staff does not service the laundry machine washers/dryers or Add Value Machines. Please note: You may not bring any type of laundry machine (washer or dryer) onto the property. You may only operate those laundry machines provided by the University.
Cleaning Responsibilities
Residents are responsible for the day-to-day cleaning of their unit. Students are required to straighten their own bedroom and to clean up after themselves in the kitchen, bathroom, laundry, dining, and living areas after each use. Please do not leave dirty dishes or cooking items on the countertops or in the sink. The range and kitchen counters should be thoroughly cleaned after each use. Bathroom surfaces should be wiped clean and bathtubs and sinks scrubbed as needed. Common living areas should be kept neat at all times.
Housing Services recommends that all of the housemates meet on a monthly basis and develop a cleaning schedule with the chores/responsibilities of each Resident clearly defined. If a cleaning schedule cannot be maintained, then the housemates should all contribute to the hiring of a cleaning service. We encourage you to research any cleaning company and get recommendations.
Pets
Pets (other than fish in five-gallon or less tanks) are not permitted in The Tidelands Housing complex. The pets of guests or visitors are also prohibited. Failure to comply with the “no pet policy” is a breach of your Housing agreement with the University and may result in the termination of your housing agreement. Residents in violation will be responsible for cleaning and abatement due to allergens. This may include carpet replacement, repainting, and special cleaning services.
Pest Control
This policy is outlined in the Housing Agreement.
Pests and Extermination: Only the University, and not Residents, will provide extermination services for insects, spiders, and other pests. Upon Resident's request, the University will provide a one-time extermination for bed bug infestation at no additional charge. Residents will pay for any additional extermination by the University as a direct result of Resident's negligence, poor hygiene, lack
of cleanliness, or personal effects. Residents shall immediately report any pest infestation to Housing Services.
Bellhop Cart
Housing Services provides bell hop cart rentals for Resident use. These will be available in both buildings on a first come, first served basis. They will be on the honor system and Residents will return them to the lobby when they are done using them.
Fire Alarms
Each unit is equipped with smoke detectors and a fire alarm system. If an alarm goes off, listen to the instructions. In case of a fire, immediately vacate the building and call the fire department at 911. Only the engineers or the Fire Department will be able to turn off the system.
Furniture & Furnishings
Tidelands apartments include LVT wood plank flooring. All apartments are furnished. A refrigerator, induction stove, and combination microwave/oven are provided for Resident use. Please remember to only use pots and pans that work on induction stovetops. Monthly cleaning with non-abrasive cleaners will help your appliances and apartment look like new. Residents should use their range hoods when cooking in order to reduce moisture, smells, and false fire alarms. Window coverings are provided in all apartments. To avoid mold, please wipe away moisture and condensation build-up near and on all windows. Please do not replace window coverings, put up curtains, or remove screens. If you have any problems with your window coverings, please contact Housing Services. The Housing Contract that you signed holds the Resident responsible for all appliances and fixtures in your apartment.
Appliance Manuals
Your cooktop is an induction heated cooktop, which means you can use pots and pans that work with induction heat. Did you know only 40-55% of the heat from a gas range goes to the food? Whereas on induction, it is 90%! We have to adjust our expectations for how fast food will normally cook on induction stovetops. If you want to learn more about your induction stovetop, watch this video.
Read your cooktop manual in the resident portal.
Your microwave is a convection microwave oven combination! It microwaves and cooks like an oven. To learn more about your microwave oven, read the manual.
Learn how to control the thermostat in your unit by downloading the user manual.
If you have any questions about your refrigerator, read the manual. View basic information and photos of the refrigerator.
Shuttle Service
Free shuttles provide transportation to UCSF Residents and visitors to all campus locations, including Parnassus Heights, Mission Bay, Zuckerberg San Francisco General Hospital, Mount Zion and more. Shuttles to transit connections make it easier for riders heading to/from BART and Muni. If you are an additional occupant of a UCSF Housing Resident or a non-UCSF affiliate, please let the shuttle driver know that you live in UCSF Housing and you will be allowed to board. Plan your trip: Shuttles.ucsf.edu Track shuttle arrivals & departures in real-time: LiveShuttle.ucsf.edu
Bicycle Parking
To access secure bike parking at Parnassus Heights, Mission Bay, and Mount Zion, simply obtain a free UCSF bike permit online. All you need is valid UC identification. For additional security, registration stickers are required for all bicycles (including children’s bicycles) parked inside UCSF bike rooms on campus and in Housing bike rooms. Upon registering your bike with Transportation, badge access is granted for campus bike enclosures. All bicycle parking policies include micromobility vehicles (scooters, e-scooters, e-bikes, one-wheeled devices, etc.)
Tidelands Housing is equipped with a limited amount of indoor bicycle storage in each of the two buildings. Storage is for Tidelands Housing Residents and additional occupants only. Residents must register their bike, children’s bike, or scooter with Transportation. Storage is first-come, first-served basis.
Take care to not lock another Resident's bike to yours. Please note that storage of any other items (e.g. tire pumps, helmets, bike equipment, children’s tricycles, other belongings, etc.) in the bicycle storage unit is prohibited. This is a shared space, please leave the area clean! Parking racks are also available in and around the complex. The UCSF Police Department recommends using a u-lock to secure your bike as cable or chain locks can easily be cut.
When parking or storing your bicycle, follow the UCSF Housing Bicycle Policy to prevent crime and maintain safety while your bicycle is on UCSF Housing property. Bicycles must be properly secured and locked to the bike racks. Bicycles that are unsecured or look neglected are considered abandoned. Bicycles not in compliance will be tagged and the owner has two weeks from that date to remedy the issue. After the tag expiration date, if the issue has not been resolved, the bicycle will be impounded, and become property of the University. Motorized bikes are not permitted in the courtyard or in the buildings. The storage of bicycles in or under stairwells is prohibited.
Contact Housing@ucsf.edu to obtain a bicycle storage application.
Parking
Please review the UCSF Housing Parking Options and UCSF Housing Services Parking Policies for more information.
Alternative Transportation
Explore transportation options, start with MyCommute.ucsf.edu to find options that are custom tailored to your starting location and destination. Included are options for carpool, public transit, biking, and more. Transportation also provides resources for the biking community, on-campus access to short-term scooter, bike and car rental options.
See what’s new: Transportation.ucsf.edu
Courtyard
The gated courtyards have been provided for the enjoyment of all Tidelands Housing Residents. Please be respectful of the shared space and do not leave personal items in the courtyard. Please dispose of all waste in the appropriately provided receptacles. Please note that grills, pets, and motorized vehicles such as motorcycles are not allowed in the courtyard.
Tidelands Community Room Rental
Residents of The Tidelands may reserve the Pelican or Sandpiper Community Rooms for personal use at no charge. More information to come.
Retail Services
Retail Services, a unit of Campus Life Services, provides on-campus dining, 19 shopping, and banking services to the faculty, staff, and students at UCSF. The department goal is to bring value, convenience, and variety to the UCSF community and enhance the quality of life on campus. See all of their services on the Retail Services Webpage.
Copy Room Information
To add funds, go to: dmwebpay.ucsf.edu To print, go to: myprint.ucsf.edu UCSF affiliates: log on using your UCSF username and password (do not enter email address, domain CAMPUS, UCSFMC, SOM, etc.) Non-UCSF affiliates: access from the UCSF network to create a new account & to print Single-sided black & white prints: 12₵, double-sided black & white: 23₵, single-sided color: 25₵, double-sided, color: 49₵
Report any issues to UCSF Documents & Media, 415-476-5725 (myprint account & printing from account), 415-476-5900 (Xerox machine) or dmpmp@ucsf.edu
Mini Fitness Center
The Tidelands Mini Fitness Center, located in the 590 Minnesota Street building first floor, features state-of-the-art equipment, a TRX station, and weight training area. This center is only for Residents of The Tidelands. The Mini Fitness Center is open 24 hours a day.
Vacating Instructions & Terminations
All Residents vacating a UCSF housing facility must check out with Housing Services before leaving campus housing. At the time of checkout, please complete the process in the “Move-Out” tab on your Housing Portal, return all keys, and pay any outstanding charges. After hours, keys may be dropped in the drop box in the lobby of the 590 Minnesota Building. Please leave the apartment in a safe and proper condition and as found.
If you wish to terminate your housing agreement early, please read the termination clause of the housing agreement. If there are damages after move-out, you will be billed within 21 days of your departure.
Please carefully review the Application to Terminate in the Housing Portal. Please be aware there may be financial risk in terminating your contract early. Termination requests are not accepted by email.
The UCSF Housing Agreement currently holds the Resident responsible through the end date of their Agreement, normally July 1st. Residents who want to move out before their end date must meet specific conditions that permit early termination. At least 30 Days in advance of the Move-out Date, Resident must (1) submit an Application to Terminate in the Housing Portal and, (2) state a specific Move-out Date, which must fall on a University business day. The Move-out Date is when the Resident must move out, return keys, and render possession of the Rental Property back to Housing Services.
Residents may move out early and avoid ongoing financial obligations if a replacement Resident is placed within the property to fulfill the remainder of the occupancy. In some past cases, Residents who moved out early were committed to long-term financial obligations when there was no demand for their evacuated property. Although there remains some liability for rent, the Resident's exposure to ongoing financial obligation is reduced.
Resident Responsibilities
Mindful Neighbors: Housing Services strives to provide housing that is conducive to learning and family living. UCSF Housing is home to people who work all hours of the day. Please be mindful not to make noise that will disturb your neighbors.
Problem Resolution Center: You may want to seek the help of a facilitator who can help in this area. Contact the Ombuds office at: https://ombuds.ucsf.edu/resources