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Move-In Inspection
Upon collecting keys to a unit, Residents can access the Move-In Inspection in the Housing Portal. This report is designed to protect the Resident by asking them to validate the condition of the unit. If the Resident fails to validate the report within three (3) days of keys being collected, it will be understood that condition of the unit is in good condition and the Resident becomes responsible for any damage or missing items (for furnished units) after the move in date.
Building Access
In order to enter the front doors of your building, you will need to use the fob provided to you at check-in. The word HID is printed on each fob.
For security reasons, Residents may not have access to certain doors on the property. Please report any problems you have with your fob to Housing Services.
Keys
Each Resident will be issued an apartment key and a mailbox key. A key fob will be issued to the Resident for the building and front door entrance. When vacating, Residents must return all keys and fobs. Residents who fail to return keys will be charged for the costs of replacing the lock(s) and the keys(s). This charge can be very expensive. Locks are required to be changed when a Resident loses a front door key(s) and the Resident is billed for the costs. See this video that shows you how to use the fob on your door.
Elevators
Key fobs need to be used in the elevators to access the appropriate floor. There are three elevators; please use the large one to move in/out large items.
UCSF Facilities Services provides elevator service and repair and provides 24-hour response to emergencies. Each elevator is supplied with a telephone with direct calling for emergency service.
For regular maintenance, contact Housing Services at 4150-514-4550 or Facilities Services at 415-476-2021.
Front Door Directory
Mount Zion Housing is equipped with a front door directory. Residents may choose whether or not they are listed in the directory. Each Resident in the directory is listed along with a unique code. Residents’ guests can look up and dial the code for the Resident they are visiting. Delivery services (FedEx, Doordash, Amazon, etc.) will also use the directory to contact you. The system will then call the Resident’s phone. If you wish to allow access, you should press “0”. To deny access, press “7” or simply hang up. Residents can sign up to be listed in the front door directory while completing the Move-in Orientation on their Housing Portal or by emailing housing@ucsf.edu. Please include in your email how you would like your name listed and the phone number associated with it. Note: Only the name will appear in the directory, not the phone number.
Utilities
Trash removal and water fees are covered by Housing Services.
Internet
The building is equipped for connection to two internet service providers: Comcast:https://my.xfinity.com/?cid=cust Webpass: https://webpass.net/metros
Gas & Electric
Appliances in your apartment are powered by electricity. Housing Services does not pay for electricity unless otherwise noted. You are responsible for putting the bill in your name with service starting on your contract date, regardless of when you move-in. Failure to do so will result in a $40 maintenance fee in addition to the usage charges for each month UCSF has to pay the bill. If you do not have a United States Social Security number, you will have to go in person to a PG&E location upon arrival to create an account. Please Note: It is standard for PG&E to ask for a security deposit if you are a first time customer with them, don’t have a credit history, or a social security number. They will return your deposit once you close your account and it has been paid off in full.
Trash, Compost, and Recycling
The trash, recycling, and compost bins for the complex are located through the outdoor parking lot and through the door on your left, if walking from the main building.
Please do not leave trash in front of your door or in the lobby, you will be charged for the removal.
* The city of San Francisco requires that all of its residents compost their biodegradable waste and failure to do so will result in fines. Composting is also required according to the Housing Agreement. You may pick up a composting bin from the Housing office.
Mail
Mailboxes are located on the first floor. UCSF and Housing Services have no control over the mail that is delivered to your apartment mailbox – it comes directly from the U.S. Postal Service. There is an outgoing mail slot next to the mailboxes. If you receive mail not addressed to you, please write “RTS” on the mail and place it in the outgoing mail slot. If you have experienced mail issues, please contact the USPS postmaster directly at 415-285-4647.
The Housing Services office does not accept return packages of any kind.
Please use zip code 94115 when receiving mail. Using the 94143 zip code or writing “UCSF” in your address could significantly delay the delivery of your mail
Upon move out, you will need to file a change of address/ forward your mail with the USPS. You can do this online at https://www.usps.com/manage/forward.htm
Packages
The package room is located on the first floor of the complex, near the doors to the parking lot. The carriers will be instructed to place all packages in the package room.
Pets
Pets (including fish in five-gallon or less tanks) are permitted in the Mount Zion Housing complex. The pets of guests or visitors are prohibited. If you have a dog or cat, see the Mount Zion pet policy for more information. The pet application can be found in the Housing Portal.
For extermination services, submit a maintenance request online. Only the University, and not Resident, will provide extermination services for insects, spiders, and other pests. Upon Resident’s request, the University will provide a one-time extermination for bed bug infestation at no additional charge. Resident will pay for any additional extermination by the University as a direct result of Resident’s negligence, poor hygiene, lack of cleanliness, or personal effects. Residents must provide their own extermination for fleas brought into the property by their pets.
Fire Alarms
Each unit is equipped with smoke detectors and a fire alarm system. If an alarm goes off, listen to the instructions. In case of a fire, immediately vacate the building and call the fire department at 911. Only the engineers or the Fire Department will be able to turn off the system.
Furniture & Furnishings
All apartments are unfurnished. A refrigerator, stove, garbage disposal, washer and dryer, and dishwashers are provided for Resident use. Please remember to only use dishwashing detergent specifically designed for use in the dishwasher. Regular dishwashing soap will cause the machine to leak water and soapsuds, flooding your apartment.
Monthly cleaning with non-abrasive cleaners will help your appliances and apartment look like new. Residents should use their range hoods when cooking in order to reduce moisture, smells, and false fire alarms.
Window coverings are provided in all apartments. To avoid mold, please wipe away moisture and condensation build-up near and on all windows. Please do not replace window coverings, put up curtains, or remove screens. If you have any problems with your window coverings, please submit a maintenance request online.
Shuttles and Parking
Shuttle Service
Free shuttles provide transportation to UCSF Residents and visitors to all campus locations, including Parnassus Heights, Mission Bay, Zuckerberg San Francisco General Hospital, Mount Zion and more. Shuttles to transit connections make it easier for riders heading to/from BART and Muni. If you are an additional occupant of a UCSF Housing Resident or a non-UCSF affiliate, please let the shuttle driver know that you live in UCSF Housing and you will be allowed to board.
Plan your trip: Shuttles.ucsf.edu Track shuttle arrivals & departures in real-time: LiveShuttle.ucsf.edu
Bicycle & Micromobility Parking
To access secure bike parking at Parnassus Heights, Mission Bay, and Mount Zion, simply obtain a free UCSF bike permit online. All you need is valid UC identification. For additional security, registration stickers are required for all bicycles (including children’s bicycles) parked inside UCSF bike rooms on campus and in Housing enclosures. Upon registering your bike with Transportation, badge access is granted for campus bike enclosures. All bicycle parking policies include micromobility vehicles (scooters, e-scooters, e-bikes, one-wheeled devices, etc.)
Mount Zion Housing is equipped with a limited amount of indoor bicycle storage, accessible just off the outdoor/surface parking lot. Storage is for Mount Zion Housing Residents. Residents must register their bike, children’s bike, or scooter with Transportation before submitting a Mount Zion Housing Services Bicycle Storage Application with Housing Services. Storage is issued on a first-come, first-served basis. No more than two spaces will be issued to an Agreement holder.
Once a Resident is cleared to store his or her bike in Housing bicycle storage, the Resident’s FOB will be programmed to allow access to the appropriate storage room and assigned slot, use the security cable designated to your slot. Take care to not lock another Resident’s bike to yours. Please note that storage of any other items (e.g. tire pumps, helmets, bike equipment, children’s tricycles, other belongings, etc.) in the bicycle storage unit is prohibited. This is a shared space, please leave the area clean! Parking racks are also available in and around the complex. The UCSF Police Department recommends using a u-lock to secure your bike as cable or chain locks can easily be cut.
When parking or storing your bicycle, follow the UCSF Housing Bicycle Policy to prevent crime and maintain safety while your bicycle is on UCSF Housing property. Bicycles must be properly secured and locked to the bike racks. Bicycles that are unsecured or look neglected are considered abandoned. Bicycles not in compliance will be tagged and the owner has two weeks from that date to remedy the issue. After the tag expiration date, if the issue has not been resolved, the bicycle will be impounded, and become property of the University. Motorized bikes are not permitted in the courtyard or in the buildings. The storage of bicycles in or under stairwells is prohibited. Contact Housing@ucsf.edu to obtain a bicycle storage application.
Parking
Please review the UCSF Housing Parking Options and UCSF Housing Services Parking Policies for more information.
Alternative Transportation
Explore transportation options, start with MyCommute.ucsf.edu to find options that are custom-tailored to your starting location and destination. Included are options for carpool, public transit, biking, and more. Transportation also provides resources for the biking community, on-campus access to short-term scooter, bike and car rental options. See what’s new: Transportation.ucsf.edu
Storage
Storage cages are available for Residents who live on floors 2-7. The storage size is about 2.4 feet x 4.2 feet, height is about 8 feet. This information is also available on the floorplan description. Please bring your own lock for the storage area.
Community Room
Residents of Mount Zion Housing may reserve the Community Room for personal use at no charge.
Courtyard
The courtyard has been provided for the enjoyment of all Mount Zion Housing Residents. There is a small pet relief area located at the eastern end of the courtyard. Please be respectful of the shared space and do not leave personal items in the courtyard. Please dispose of all waste in the appropriately provided receptacles.
Please note that grills, bouncy houses, and motorized vehicles such as motorcycles are not allowed in the courtyard.
Mini Fitness Center
The Mount Zion Housing mini fitness center, on the first floor, features state-of-the-art equipment, a TV, and weight training area. This center is only for Mount Zion Residents. The Mini Fitness Center is open 24 hours a day.
Vacating Instructions & Terminations
All Residents vacating a UCSF housing facility must check out with Housing Services before leaving campus housing. At the time of checkout, please complete the process in the “Move-Out” tab on your Housing Portal, return all keys, and pay any outstanding charges. After hours, keys may be dropped in the drop box in the building lobby.
If you have larger items such as furniture, please contact Recology and set up a Bulky Item pick up. Then leave the items on the curb when instructed. Please do not leave any bulky large items in the trash room. Please leave the apartment in a clean, safe and vacant condition.
If you wish to terminate your housing agreement early, please read the termination clause of the housing agreement. If there are damages after move-out, you will be billed within 21 days of your departure.
Please carefully review the Application to Terminate in the Housing Portal. Please be aware there may be financial risk in terminating your Agreement early. Termination requests are not accepted by email.
The UCSF Housing Agreement currently holds the Resident responsible through the end date of their Agreement, normally July 1st. Residents who want to move out before their end date must meet specific conditions that permit early termination. At least 30 Days in advance of the Move-out Date, Resident must (1) submit an Application to Terminate in the Housing Portal and, (2) state a specific Move-out Date, which must fall on a University business day. The Move-out Date is when the Resident must move out, return keys, and render possession of the Rental Property back to Housing Services.
Residents may move out early and avoid ongoing financial obligations if a replacement Resident is placed within the property to fulfill the remainder of the occupancy. In some past cases, Residents who moved out early were committed to long-term financial obligations when there was no demand for their evacuated property. Although there remains some liability for rent, the Resident’s exposure to ongoing financial obligation is reduced.
Resident Responsibilities
Neighbors
Housing Services strives to provide housing that is conducive to learning and family living. UCSF Housing is home to people who work all hours of the day, and sometimes have irregular sleep schedules due to hospital shifts. Please be mindful not to make noise that will disturb your neighbors.
Problem Resolution Center
You may want to seek the help of a facilitator who can help in this area. Contact the Ombuds office at: https://ombuds.ucsf.edu/resources
