Registration
Back-Up Care Program registration is free and is required prior to reserving care. You can sign up online, via the app or by phone. You will need your UCSF ID Number for registration.
Online Registration
Visit the Back-Up Care Registration Page.
• Click on "Sign Up".
• You will be taken to the "Let's start by finding your employer" page. Type in"UCSF" and then be sure to select “UCSF - University of California San Francisco” in the drop-down menu. You can then proceed with registration.
Registration via the App
Search for "back-up care" in the App Store or Google Play and download the Bright Horizons Back-Up Care app.
• When signing up through the app, you will be asked to provide the following credentials.
Employer Username: UCbackup
Employer Password: Care1
• After entering the above credentials, you can proceed with registration.
Registration by Phone
Call 877-BH-CARES (877-242-2737).
Your UCSF ID Number is required for all three methods of registration. This is a 9-digit number (starting with “02”) that can be found by logging into MyAccess and clicking on “My ID” at the top of the page. Be sure to use your name as stated on your UCSF Earnings Statement when creating your account.
Care Reservations
Registration in advance of needing care will help prevent delays in the scheduling process. After you register for the program, you may reserve care by phone [877-BH-CARES (877-242-2737)], via the Bright Horizons Back-Up Care Program password-protected website or through the Back-Up Care app mentioned above.
• Co-pays apply.
• There's a 4-hour minimum for each care request.
• You may schedule care as early as 180 days in advance up to the day care is needed, including the day care is needed.
• For same day care, Bright Horizons will make every effort to secure care for your dependent. For a same day request, contact Bright Horizons by phone [877-BH-CARES (877-242-2737)] and a care consultant will walk you through your options.
Note: The first time you request center-based back-up care for your child, Bright Horizons will provide you with a series of state-required forms that must be completed and submitted by the family before care can begin. The documents include, but are not limited to, the following: Physician’s Report, California Immunization Record, Pre-Admission Health Form and Emergency Contact Form.
