Program Information
The Access Control & Security Systems (ACSS) team, formerly known as Lockshop, installs and maintains intrusion alarm systems, access control systems, closed circuit television systems (CCTV), and the campus master key system. It also procures and provides all UCSF proprietary keys and locks, as well as maintaining thousands of alarm points, door systems, and emergency call buttons across our many sites.
Service Information
Covered Services effective July 1st, 2025:
Topic | Description |
|---|
Covered Services | - Repair and replacement of architectural door hardware including standard lock sets, key cylinders, closers, door operators, and panic devices located in public spaces
- Installation and maintenance of Electronic Access Control systems for non-dedicated exterior and public spaces
- Door alarm installation and maintenance in public spaces
- Proximity locks in public spaces
- Door maintenance in public spaces
- Key lock installation in department-occupied spaces to replace unwanted keypad locks or proximity card readers
- ADA door access controls for public spaces
- Lock installation, maintenance, and repair, including combination locks, dead bolts, and rekeying
- Electronic access control installation, maintenance, and repair for controls dedicated to a departmental space or program
- Dedicated intrusion or freezer alarm installation, maintenance, repairs, and database and user code updates
- Key fabrication
- Window, cabinet, file, and desk locks
- Unlocking cabinets, desks, and other case goods
- Lockouts
- Repair or replacement of locks on interior office doors
- Security alarm reports
- Security panel maintenance for security systems serving departmental spaces
Standard Operating Procedures (SOP) |
Key Transfer Request | Include the following details when submitting a Service Request: Previous key owner: - Current key owner:
- Key numbers imprinted on both sides of key: (if available)
- Location where the key was used:
Attach photo(s) of the key and UCSF/California ID for both previous and current key owners (see example photo below). |
Lockouts | For security purposes, FS must verify customer’s right to access an area during regular business hours.
For after-hours (5 pm to 6 am) lockouts, contact the UCSF Police Department at 415-476-1414. For internal, after-hours access between Moffitt and Medical Sciences, contact secaccess@ucsfmedctr.org. |
Locks | Whether you simply need a key made or you need an upgrade on building accessibility, Facilities Services is here to help! Cabinets, doors and other locking mechanisms Lock replacement and hardware for ensuring security of new and existing spaces ADA door operators
|
Proximity (Access) Card | Exterior access to secured campus buildings is by proximity card (which also serves as an employee ID badge). These are issued by the UCSF Campus Police Department “We ID” program. The UCSF Police Department manages user’s door access through the Hitachi Identity Management System. Access is granted either by a department representative or the UCSF Police Department. To contact the UCSF Police Department about access control, call 415-476-2088 or visit the UCSF Police Department website. |
Security | Security, safety, and access is important to everyone. For proper functioning of security technology and equipment, we provide the following services: Installation and maintenance of intrusion and alarm systems (maintenance depending upon the size of the system) Access control systems Closed circuit television systems (CCTV) Emergency call buttons across the campuses Installation, service and repair of building access security Card reader access control systems
Installation of electronic access control equipment, security panels, or intrusion and freezer alarms may require semi-annual or annual preventive maintenance to ensure customer safety. All intrusion systems are monitored by UCPD. All system installations require a security survey conducted by UCPD (or UCSF Health). For more information, visit the UCSF Police Department website. |
Our Access Control & Security Systems (ACSS) team ensures faculty, students, staff, and visitors have the proper access and security in UCSF spaces.
