Program Information
The UCSF Elevator Operations Group manages 155 elevators, 6 wheelchair lifts, and 4 dumbwaiters located throughout UCSF campuses and 1 Medical Center Building at Parnassus Campus. The group is staffed with an elevator program manager, vendor manager, and three full-time contract elevator technicians Monday through Friday with coverage at Mission Bay and overlapping coverage at Parnassus Campus. The Elevator Operations group operates, repairs, and inspects all systems per state elevator code requirements.
Service Hours
To report elevator malfunction, please contact the Business Operations Support Center (BOSC) at 415-476-2021. Elevator mechanic coverage is Monday - Friday as follows:
- 6:00 AM - 6:00 PM for Parnassus Campus (excluding Moffitt and Long Hospital) Laurel Heights, Buchanan, Mount Zion Cancer Research, 2130 Post, and 2420 Sutter Parking Garage.
- 7:00 AM - 3:30 PM for Mission Bay, Mission Center Building, Pride Hall, and 2001 Embarcadero.
Service Information
Covered Services effective July 1st, 2025:
Topic | Description |
|---|
Covered Services | - All general elevator maintenance and repair.
- Retrieval of items dropped down the elevator shaft (keys, ID cards, phones) during normal business hours with a turnaround of (3) business days.
- Special use lifts within specific departments.
- Special requests such as a standby mechanic during a move or opening cab ceiling to allow transportation of large furniture or equipment.
- Retrieval of items dropped down the elevator shaft (keys, ID cards, phones) after hours.
- Elevator malfunction due to misuse by a user (hitting the doors with a cart or device, propping the elevator doors open, etc.).
- Elevator usage restrictions.
|
Retrieval of Items from Elevator Shaft | Dropped items, such as keys and phones, can be retrieved from the elevator shaft without charge during normal business hours Monday-Friday, however, item retrieval requests typically have a 3-business day turnaround, as passenger entrapments and elevator trouble calls are assigned as a higher priority. If an item retrieval request is expedited or items are retrieved during after-hours, weekends, or holidays, overcharges will apply to the customer. |
Monthly Fire Recall Testing | As part of safety and state compliance requirements, fire recall testing is performed on elevators on a monthly basis. Elevators in each bank will be taken out of service for 15-20 minutes each month to ensure that they operate as they should in the event of an emergency and to comply with Fire Fighter Service Requirements (ASME/ANSI A17.3). Additionally, fire testing is required for specific elevators (Group 4 and 5 elevators) to pass state inspection, and this occurs once a year for 1-2 hours per elevator bank. |
Elevator Modernization
Elevators – the ultimate on-demand ride service
Going up or down, our passengers are accustomed to having a working elevator appear at the touch of a button – 24/7.
One of the hardest working parts of any building is the elevator. UCSF Facilities Services not only keeps them going up and down, but also safe. All elevators, wheelchair lifts, and dumbwaiters maintained by us are on a monthly preventative maintenance schedule.
Safety First
Facilities Services has contacted National Elevator Inspection Services (NEIS) for elevator inspection for all our (165) elevators, lifts, and dumbwaiters. When we receive state inspections, our elevator mechanics are responsive and quick to make corrections, as part of the preliminary order within 1-2 months, so that we adhere to elevator safety codes and follow procedures for recertification of state permits.
Ride on!
In the meantime, as we wait for the next inspection, our (3) full-time elevator mechanics are dedicated to perform regular maintenance to extend the longevity and reliability of our elevators.
We also have current projects of modernizing elevators at Parnassus and Mission Bay, which involves installation of brand-new machines, interior restoration, and infrastructure upgrades. In concert with Real Estate Services, this will happen every year with early discussions and plans to prioritize future building locations, based on criticality, performance, age, and condition of the equipment.
Elevator Modernization Schedule
Current Modernization Projects:
| Building / Elevator # | Projected Completion Date |
| 3rd Street Parking Garage – Elevator 2 | In Progress |
| Mission Center Building – Freight Elevator | In Progress |
Upcoming Scheduled Projects:
| Building / Elevator # | Projected Start Date |
Cardiovascular Research Building - Passenger Elevator 1 & Service Elevator 5 | January 2025 |
| Rutter Parking Garage - Elevator 1 | January 2025 |
| Mission Sciences Building, Animal Towers | Estimated to start in April 2025 |
| Dental Clinics Building, Freight Elevator | Estimated to start in May 2025 |
Future Projects:
| Building / Elevator # | Projected Start Date |
| ACC Parking Garage | Design in Progress |
| Health Sciences Building | Design in Progress |
| 20 Adolph Sutro | Design in Progress |
| 30 Adolph Sutro | Design in Progress |
Completed Elevator Modernization Projects
- Mount Zion Cancer Research, Elevators 1, 4
- Dental Clinics Building, Elevators 1, 2, 3
- Millberry Garage, Elevators 1,2,3
- Millberry Union East and West Elevators
- Medical Sciences Building, Elevators 1, 2, 3, 4, 5, 6, 9
- School of Nursing, Elevator 1, 2
Scheduled to be Modernized in 2025-26
- Medical Sciences Building, Animal Towers, Elevators 7, 8
- Dental Clinics Building, Freight Elevator 4
- CVRI Elevators 1 - 5
Design in Progress, Construction to start in 2026-27
- ACC Parking
- HSIR Elevators
- 20 Adolph Sutro
- 30 Adolph Sutro
*UCSF Facilities Services is currently evaluating additional buildings for future elevator modernization projects.
