Self-parking is available at all of our campuses in San Francisco. You can find more information about the self-parking program below.
Instructions
The self-parking process will vary depending on whether you have parked at a cashier location or a gateless location. Gateless locations do not have a cashier.
Cashier – Pay at Exit
- Upon entering the facility, pull a ticket from the ticket dispenser.
- To exit, proceed to the nearest cashier booth.
- Present the ticket to the cashier and pay the applicable parking fees with cash or a credit card.
Gateless (No Cashier) – Pay Upon Arrival
Gateless Option 1: Paystation
- Once parked, make note of your license plate number.
- Proceed to a pay station on the ground floor.
- Select the type of parking – regular, ADA, or motorcycle.
- Enter your license plate number.
- Enter the amount of parking time needed and pay the applicable fees with cash or credit card.
- Select your receipt preference – printed receipt or text receipt.*
- *Extension of time - when customers select the text receipt option at the paystation, they will be prompted to enter their cell phone number. The paystation will send a receipt along with a text reminder when the parking session is close to expiration. Customers will have the option to extend their parking session by making a credit card payment from their phone.
Gateless Option 2: PayByPhone Application
For the most convenient experience, customers that park at one of our gateless (no cashier) parking facilities can also use the PaybyPhone app. The app allows customers to purchase parking from their phone in just a few clicks. Parking time can be added to an active purchase by selecting the ‘Extend’ option in the app.
To access the PaybyPhone app, please follow these instructions:
- Download the PaybyPhone app on your iPhone or Android device.
- Create an account in the PaybyPhone app.
- When you are ready to park, open the app and enter UCSF location number 401610
(Customers with ADA placards can enter UCSF location number 4331). - Enter the amount of parking time needed in hours and click ‘Continue’.
- Select ‘Pay and Park’ to complete the process.
- PaybyPhone will send you reminders by text so you know when your parking expires. You have the option to extend your parking from the app.
Frequently Asked Questions (FAQs)
- How do customers access the ADA rate when parking at one of the self-park facilities?
At a cashier location, customers can show their placard to the cashier at the exit. At a gateless (no cashier) location, customers can select the ADA option at the paystation or enter location number 4331 in the PaybyPhone app to access the rate.
- Is overnight parking allowed at the self-park facilities?
Yes. Customers can park overnight at all of our self-park facilities as long as they pay the applicable parking fees noted above.
- How do customers know how much time to pay for when parking at a gateless facility?
Customers can pay based on the expected duration of their appointment and extend time from their cell phone as needed.
- What if a patient parked at a gateless facility and their appointment runs late?
We recognize that appointments can be unpredictable. You can use the paystation receipt texted to you or the PayByPhone app to extend your time. There is also a short grace period added to all hourly parking transactions.
- Are customers required to use the PaybyPhone app to park at a gateless facility?
The app is not required. Customers have the option to pay for their parking using the onsite paystations instead.
- Do the gateless facilities’ paystations have options for languages other than English?
Yes. The home screen on all paystations has a ‘Language’ option that patients can select to activate instructions in multiple languages. Smartphone users can go to their settings and select ‘General’ followed by the ‘Language and Region’ option to set their preferred language in the PayByPhone app.
- Is valet parking available for patients?
Yes, valet parking is available for patients at all of our campuses in San Francisco. For more information, click here.
