Be sure to use the Housing option for any Housing-related requests.
You may not request housing keys via this website. Please contact the Housing Office directly for any key-related needs.
For Emergency Housing Services, call Facilities Services at (415) 476-2021
Examples of Emergency Maintenance Requests Include:
1. Overflow toilets
2. Gas/ Odor Leaks
3. Roof/ Ceiling Leaks
4. Loss of Electrical Service
5. Major Plumbing/ Water Leaks
6. Domestic Hot/ Cold Water Outage
7. Sewer Back-Up/ Flood
8. Broken Window/ Door
9. Fire Alarm Malfunction (Beeping Smoke Detector)
10. Threat of Structural Collapse
11. Sparking Outlet, Electrical Fixture, or Stove
12. Broken Refrigerator
Elevators
Call 415-476-2231 for repairs during normal business hours. For after hours, holidays and weekend service, call Facilities Services at 415-476-2021.
For Lockouts:
If a Resident is locked out, the Resident or additional occupant may check out a temporary key at no cost from Housing Services during regular business hours. If the Resident fails to return the temporary key within 2 business days, the key will be considered lost, and the Resident will be charged accordingly. UCSF Police charge for this service that is billed through Housing Services, and $40 may be added to the Resident’s account for each lockout incident.
Lockouts during non-business hours:
Parnassus Residents may contact UCSF Police at (415) 476-1414
Mission Bay Residents may contact the Mission Bay security desk at (415) 317-7899.
Tidelands Residents may contact the security desk at (415) 680-6105.
Mount Zion Residents may call (415) 476-1414.
Lockouts during business hours:
Mission Bay Residents may contact the Mission Bay security desk at (415) 317-7899.
Tidelands Residents may contact the security desk at (415) 680-6105.
Parnassus and Mount Zion Residents should call Housing at (415) 514-4550.
Common Tidelands maintenance questions
Why aren’t the ceiling, concrete pillars or walls painted in my unit? That is the look we were going for! Modern industrial.
Why doesn’t the AC work in my unit? We do not have AC in our buildings. Please open a window or purchase a standing fan.
How do I turn off the fan (ERV) in my unit? The bathroom fan in your unit is regulating the temperature of the building while circulating fresh clean air to each unit. So, you are not only getting the cleanest air possible, but the temperature control reduces the heating use, which creates a sustainable building as well. We have heard that this circulation noise can be reduced significantly by closing the door to the bathroom.
Where is the trash room? It is located in the lower level floor in the parking garage.
Can you remove the furniture in my unit? Can I have a different sized bed? Unfortunately, we do not have the storage space to remove any furniture that comes with your unit.
Where can I park to load and unload things into my unit? We have loading zones located in front of each building, on Minnesota Street.
After a disaster
What to do if something happens to your apartment or belongings.
