Business Operations Support Center
The Business Operations Support Center (BOSC), formerly Customer Service Support Center (CSSC), offers a comprehensive range of support services for all your facilities' needs. BOSC includes the following units: Customer Service, Support Center, Planning & Scheduling, and Inventory Warehouse.
Within our Customer Service (CS) unit, we have two primary groups: Business Operations Specialists, who act as the main point of contact for our customers and are crucial for managing customer relationships, and Business Operations Analysts, whose responsibilities include maintaining workflow integrity, optimizing processes, and leading/supporting various programs.
The Support Center (SC) provides functional support to Facilities Services through the change configuration management of its primary business system, IBM Maximo; with a secondary function to develop new product and services aimed at enhancing the entire FS organization.
The Planning & Scheduling unit provides effective asset management that is built on planning, scheduling, condition assessment, criticality analysis, and prioritization. These strategies help optimize operations, enhance facility performance, and ensure reliable services.
The Inventory Warehouse (IW) functions as an internal storehouse for Facilities to stock parts for maintenance and repair for both East and West Campus. The goal is to maintain adequate level of stock and make sure all critical and emergency parts are always available. IW also assists in ordering and processing of non-stock items, so the department have more wrench time to focus on maintenance and repair throughout the campuses.
Service Hours
The Campus Facilities Customer Service (CS) receives service requests, processes inquiries, and relays your needs to the appropriate FS Team. The CS staff is available Monday through Friday, 8:00 AM to 5:30 PM, with exception of holidays. After-hour calls are routed to a local response center that will dispatch FS staff to perform critical after-hours work.
