Place your service and supply requests for PMP-enrolled devices by email at dmpmp@ucsf.edu or call the IT HelpDesk using our number at X65900 or directly at X44100. Have your equipment ID number ready. The equipment ID number is located on the PMP sticker on the front of the device. This is the best way to place service requests or supply orders for your PMP-enrolled device if you are a CAMPUS user.
Service
PMP monitors supply levels through intelligent device monitoring software that reports all critical supplies levels for response. Many service needs are also monitored through this software. Additionally, there is a PMP sticker on your device that explains how to place service and supply requests if needed.
To place your service requests, email PMP at dmpmp@ucsf.edu or call the IT HelpDesk at X65900 or directly at X44100. Have your equipment ID number ready. The equipment ID number is located on the PMP sticker on the front of the device. There is no cost to order toner or staples for your PMP-enrolled device, as they are included in the University’s contract.
Break-Fix
To place Break-Fix repair service requests for CAMPUS desktop printers, email PMP at dmpmp@ucsf.edu or call the IT HelpDesk at X65900 or directly at X44100. Have your equipment serial number and I.P. address ready. This information is available from the Configuration Report on the device. Repair can be managed as a one-time incident/transaction, or the device can be enrolled in PMP going forward after the repair, which then includes service & supplies coverage.
Toner Recycling | PMP Enrolled Devices
Used toner & supplies can be picked-up when new toner & supplies are delivered for PMP enrolled devices by PMP staff.
Toner Recycling | Non-PMP Enrolled Devices
Supply Chain Management’s Logistics team can also pick-up used toner cartridges along with your outgoing mail. There’s no charge to your department. Just leave your boxed used toner cartridges with your outgoing mail. Logistics staff mail carriers will pick them up with your outgoing mail. The cartridges are brought to the UCSF warehouse where they are responsibly recycled. Please note that when your used cartridges have a UPS return label on them, have those boxed cartridges picked up by UPS.
For more information or questions, please email logistics@ucsf.edu
Why Recycle?
• More than 3 quarts of oil are used to produce each laser cartridge. The plastic used in each printer cartridge takes more than 10 centuries (that’s 1000 years!) to decompose.
• 25 million printer cartridges go to landfills each month.
• Toner cartridge remanufacturing saves over 38K tons of plastic and metal from landfills.
