Written by Sanjay Khanal, UCSF Documents and Media
Throughout the years, I have developed a deep appreciation for printing, recognizing it as more than merely a method of reproducing copies; it is, indeed, a significant art form. This process enables the finished product to carry a personal touch, fulfilling the vision of both the artist and the customer while often exceeding their initial expectations. When these creations reach their intended audience—whether through festive mailings, presentations, signage, or invitations—they become captivating visuals that not only draw attention but also evoke a sense of admiration in all who engage with them.
In the mid-nineties, I walked into a Kinko's in Portland, Oregon, and was captivated by the lively atmosphere and impressive Xerox machines. Noticing an opportunity, I applied for a job and was thrilled to receive an offer. This experience marked the start of my journey in the printing industry and led to valuable learning and growth.
I discovered that a friend was considering applying for a job at UCSF's Documents and Media department and discussing the benefits of working at the medical/academic institution around 2007. He, however, accepted a position elsewhere, so I decided to look up "Documents and Media" under the UCSF career link and applied for the position. Working at Kinkos, I was trained on a DocuTech, Xerox's high-tech black-and-white production device. The connection was so instant that I heard back from one of the hiring supervisors from Documents and Media the next day. When I came for my first interview, I was given a tour of the entire Documents and Media facility at MCB. The high-tech devices, printing press, and modern bindery equipment were fascinating, and I envisioned a greater opportunity to acquire additional skills that would enhance my personal growth and pave the way for a long-term career. I was offered a position within a week, so my job at UCSF began.
In 2009, our department established a printing MOU with UC Law (formerly UC Hastings College of the Law). I then moved to UC Law to oversee daily printing operations, including managing satellite printers and handling print projects in the business center.
After spending sixteen years at UC Law and working with many clients repeatedly, we have earned their appreciation, and they have become an excellent partner for us as well. We effectively manage quick turnaround times and troubleshoot their devices under tight deadlines, which has helped us win their trust. I have witnessed many students come and go, and even now, numerous alumni return to the office to reconnect and express their gratitude. They often mention that the assistance we provided during critical deadlines was not just helpful but essential to their success. It’s rewarding to see that our contributions had such a significant impact, prompting these graduates to take the time to thank us for the support we offered during their time as students.
