For Tak Leung, being a valet lead with UCSF Transportation is all about balance and customer care.
Celebrating his fifth year with the team, Leung manages a busy schedule that goes beyond parking cars. He oversees incoming and outgoing vehicles, creates shift schedules, and ensures staff breaks are strategically timed.
"I organize everything from the morning rush to balancing shifts and breaks," Leung said.
His favorite part of the job is greeting customers with a smile, especially during hectic moments when they're rushing for appointments.
"We’re the first face they see, so I want them to feel welcome as soon as they arrive," he shared.
Leung’s warm attitude often turns a stressful experience into a positive one for customers, leaving them grateful for the efficient and friendly service.
Before joining UCSF, he worked in parking and customer service roles, including a stint with Delta at the airport. His dedication to customer satisfaction shines through, having learned the importance of professionalism from his early days at Wells Fargo’s call center.
Outside of work, Leung cherishes family time and his love for reading. He’s a firm believer that a good attitude can make all the difference.
Tak Leung, UCSF's valet lead, expertly manages the fast-paced demands of parking services while ensuring every customer is greeted with a smile and a positive experience.
